Questions? We have Answers!
How do i place a order?
Add iems to your cart and select your event date to see real time availability. Once you're done, contiune to the checkout page to pay your non-refundable deposit.
You can also click the link below to submit a rental request. This will sent a request to our office so they can assit you with placing your order.
Request Rentals
You can also click the link below to submit a rental request. This will sent a request to our office so they can assit you with placing your order.
Booking your rentals
There are two ways to place your order
1. Book online
This is the fastest way to secure your rentals.
Step 1: Select your event date
Step 2: Add items to your cart
Step 3: Checkout
2. Request a quote
This will take a bit longer but for more elaborate events we need to gather a bit more info before we can quote properly.
Please submit a Rentals Request for a quote.
1. Book online
This is the fastest way to secure your rentals.
Step 1: Select your event date
Step 2: Add items to your cart
Step 3: Checkout
2. Request a quote
This will take a bit longer but for more elaborate events we need to gather a bit more info before we can quote properly.
Please submit a Rentals Request for a quote.
Short answer, as soon as possible.
Long answer, for our more unique items we recomend booking 3-6 Months in advance. We accept orders up to 1 week in advance but may stop taking bookings early for busy weekends.
Long answer, for our more unique items we recomend booking 3-6 Months in advance. We accept orders up to 1 week in advance but may stop taking bookings early for busy weekends.
Yes, we require a non refundable deposit to secure your rentals for your date.
25% non refundable deposit
25% non refundable deposit
You can cancel your order up to 2 days before your delivery date to receive a full raincheck that you can use to reschedule your event at a later date or place an entirely new order. Your credit is linked to the email you place your order with.
Any orders canceled 1 day before or on your delivery day will be subject to a 50% restocking fee.
All rentals are final once they have been delivered and no credit will apply if you no longer need the rentals.
Any orders canceled 1 day before or on your delivery day will be subject to a 50% restocking fee.
All rentals are final once they have been delivered and no credit will apply if you no longer need the rentals.
Yes, changes are subject to approval and availability. Order chances can be done up to 7 days prior to your event date. Custom items or special ordered items can not be taken off an order once placed.
Operations
Not exactly... We refer to it as our design studio. We do not have all our entire inventory on display but you can schedule an appointment to view our Tabletop items (Glasses, Plates, Flatware, Linens, etc). Large rental items may not be viewed in our studio as space does not permit (Tents, Throne Chairs, Backdrops, etc).
Our hours of operation are as followed
Office:
Monday-Friday 8:30-5PM
Saturday & Sunday 8:30-2PM (Phones only)
Design studio:
Appointment only
Delivery service:
Monday-Friday 8-6PM
Saturday & Sunday by request only (additional fee applies)
Will-Call/Customer Pickup:
Monday-Friday 9-4PM
Office:
Monday-Friday 8:30-5PM
Saturday & Sunday 8:30-2PM (Phones only)
Design studio:
Appointment only
Delivery service:
Monday-Friday 8-6PM
Saturday & Sunday by request only (additional fee applies)
Will-Call/Customer Pickup:
Monday-Friday 9-4PM
Yes! Majority of our rentals are delivery only. Standard delivery is done Monday-Friday 8-6PM (Delivery fees very by city). On busy weekends and Holidays our delivery/Pickup service hours will extend. Saturday & Sunday delivery/pickup is available upon request for an additional fee.
Yes! We have a select line of rental items that can be picked up. Not all items are available as some of our inventory is very delicate and heavy which requires special care.
The following items are available for customer pickup/Will-Call
Folding Chairs
Fold in Half Tables
Dinnerware
Catering equipment
Concessions
Linens
Uplights
The following items are available for customer pickup/Will-Call
Folding Chairs
Fold in Half Tables
Dinnerware
Catering equipment
Concessions
Linens
Uplights
We are located in Fontana, CA. We service all of Southern California and even go out to the greater Las Vegas and Phoenix metro areas by request. Our primary service areas are
The Inland Empire
High Desert
Coachella Valley
Mountain cities (Big bear, Lake Arrowhead, etc)
Orange County
San Gabriel Valley
Los Angeles
The Inland Empire
High Desert
Coachella Valley
Mountain cities (Big bear, Lake Arrowhead, etc)
Orange County
San Gabriel Valley
Los Angeles
Delivering your rentals
Yes, travel fees very by city. Once you add items to your cart you can select your city and it will show you your travel fee.
Rentals are delivered between 8-5PM. Your driver will call before they arrive for delivery. No one has to be there at the time of delivery as long as we can leave the rentals in a secured location. Time sensitive delivery is available for an additional fee.
We have multiple delivery options to fit your needs.
Flex Delivery
We will deliver 1-2 business days before your event.
Example: If your event is on Saturday we would deliver Thursday or Friday. If your event is on Sunday we will also deliver Thursday or Friday as we are closed Saturday and Sunday.
Standard Delivery
We will deliver 1 business day before your event.
Example: If your event is on Saturday we will deliver on Friday. If your event is on Sunday we will also deliver on Friday as we are closed Saturday and Sunday.
Same Day Delivery
We will deliver the rentals the same day as your event. If your event lands on a Saturday or Sunday an additional fee will apply.
We have multiple delivery options to fit your needs.
Flex Delivery
We will deliver 1-2 business days before your event.
Example: If your event is on Saturday we would deliver Thursday or Friday. If your event is on Sunday we will also deliver Thursday or Friday as we are closed Saturday and Sunday.
Standard Delivery
We will deliver 1 business day before your event.
Example: If your event is on Saturday we will deliver on Friday. If your event is on Sunday we will also deliver on Friday as we are closed Saturday and Sunday.
Same Day Delivery
We will deliver the rentals the same day as your event. If your event lands on a Saturday or Sunday an additional fee will apply.
We ask that you make sure there is a clear path to and from the delivery location as least 30 inches wide.
If there are any steps please let our office know as we may not be able to take some items up stairs or there may be an additional fee.
All animals must be removed from the delivery location for the safety of our drivers
If items are getting dropped off on grass the sprinklers must be turned off during the duration the rentals are in your possession.
Your balance must be paid and contract signed before we can add your order to a delivery route.
If there are any steps please let our office know as we may not be able to take some items up stairs or there may be an additional fee.
All animals must be removed from the delivery location for the safety of our drivers
If items are getting dropped off on grass the sprinklers must be turned off during the duration the rentals are in your possession.
Your balance must be paid and contract signed before we can add your order to a delivery route.
Although it is not required our team always appreciates the generosity for their hard work.
Absolutely! Our team wears face mask at all times and disinfect their hands before each delivery. We work to limit contact with our clients by contacting you before and being able to go straight to the delivery location.
